Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Lawrenceville (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a Client Service Professional / Receptionist for the Lawrenceville, NJ area. This in-person seasonal role will greet clients, manage scheduling, check-in and document intake, and support daily office operations alongside tax professionals.

The position emphasizes customer service, confidentiality, and teamwork, with opportunities to advance into tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Availability evenings/weekends

Education

High school diploma/GED

Tools

MS Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Client Service Professional / Receptionist for the Lawrenceville, NJ area. This in-person seasonal role will greet clients, manage scheduling, check-in and document intake, and support daily office operations alongside tax professionals.

The position emphasizes customer service, confidentiality, and teamwork, with opportunities to advance into tax preparation or office leadership. Evening and weekend availability during tax season is required.