Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block in Austin, TX is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate scheduling with tax professionals. This in-person role is the front-line of the office.

You will support daily operations, handle confidential documents, and help teammates deliver a smooth client experience during tax season. Evening and weekend availability is expected. With training, it can become a path into tax prep or office leadership.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., MS Office, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Austin, TX is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate scheduling with tax professionals. This in-person role is the front-line of the office.

You will support daily operations, handle confidential documents, and help teammates deliver a smooth client experience during tax season. Evening and weekend availability is expected. With training, it can become a path into tax prep or office leadership.