Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Pflugerville (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Pflugerville, TX is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will greet clients, handle check-in, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Training provided; potential path into tax preparation or office leadership exists.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Pflugerville, TX is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. You will greet clients, handle check-in, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season. Training provided; potential path into tax preparation or office leadership exists.