Seasonal Front Desk Agent — Guest Experience

Cedar Point; Toledo (OH); On-site; USD 16,000 - 23,000; Full time

Job summary

Cedar Point's Sawmill Creek Resort is seeking a Seasonal Front Desk Agent to provide exceptional service to guests from check-in through checkout. You’ll handle guest inquiries, assist with charges, and use the hotel PMS to manage reservations.

The role requires 18+ and flexibility to work nights, weekends, and holidays to meet business needs, ensuring a positive guest experience at all times.

Qualifications

• Must be at least 18 years of age.
• Ability to bend, crouch, and stoop, push cart weighing up to 50 lbs., and use cleaning chemicals.
• Ability to provide exceptional guest service.
• Ability to work nights, weekends, and holiday periods to meet business needs.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Responsibilities

• Check guests in and out of Sawmill Creek and answer any guest questions or concerns throughout their stay.
• Answer guest questions in person and on the phone.
• Collect and record all charges as well as perform general office procedures.
• Learn and utilize the hotel Property Management System.

Job description

Cedar Point's Sawmill Creek Resort is seeking a Seasonal Front Desk Agent to provide exceptional service to guests from check-in through checkout. You’ll handle guest inquiries, assist with charges, and use the hotel PMS to manage reservations.

The role requires 18+ and flexibility to work nights, weekends, and holidays to meet business needs, ensuring a positive guest experience at all times.