Seasonal Eye Care Concierge & Lab Tech

Stanton Optical; Wichita (KS); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

2 eyeglasses per year (free)

Paid time off with seniority

Employee discounts and rewards

Job summary

Stanton Optical is seeking a customer-focused professional to serve as a front-line contact for patients and customers in a retail optical setting. You will facilitate sales, gather information, and coordinate between the retail and clinical teams to ensure a seamless patient experience.

The role emphasizes strong communication, active listening, and a proactive, empathetic approach to assist diverse customers while maintaining brand standards and driving results.

Qualifications

• Assure excellent patient/customer service and communication.
• Ability to listen actively and respond empathetically.
• Maintain professional, respectful interactions with a diverse clientele.
• Strong interpersonal skills to build rapport with the team and customers.
• Capable of multitasking in a fast-paced retail/clinical environment.

Responsibilities

• Greet patients and customers entering the store and identify needs to guide product/services selection.
• Coordinate between retail and clinical teams to ensure a smooth customer experience.
• Schedule appointments and document patient history in the system.
• Assist with eye care services support, order accuracy, and basic repairs as needed.
• Support management in resolving patient inquiries and escalating issues.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Teamwork

Education

Associate degree or certification

Job description

Stanton Optical is seeking a customer-focused professional to serve as a front-line contact for patients and customers in a retail optical setting. You will facilitate sales, gather information, and coordinate between the retail and clinical teams to ensure a seamless patient experience.

The role emphasizes strong communication, active listening, and a proactive, empathetic approach to assist diverse customers while maintaining brand standards and driving results.