Optical Patient Care & Lab Technician

Stanton Optical; Killeen (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, prescription coverage

Free eyeglasses (2 per year)

Life and short-term disability

Employee discounts

Paid time off

Résumé du poste

Stanton Optical is seeking a dedicated team member to greet customers, identify needs, and guide them through promotional products and services. You will bridge retail and clinical services, assist with tests, and help manage patient information and orders with care and accuracy.

The role emphasizes strong communication, active listening, and a collaborative attitude to ensure exceptional patient experiences and smooth daily operations in a fast-paced optical retail environment.

Qualifications

• Associate degree or higher is required or currently pursuing a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Strong communication with diverse groups; active listening and empathy essential.
• Proactive problem-solving, collaborative mindset, and flexible in a team environment.

Responsabilités

• Greet patients and customers; identify needs to ensure a smooth, memorable experience and promote services.
• Coordinate retail and clinical services to support a seamless patient journey.
• Schedule appointments; collect history; perform pre-tests and standard vision tests.
• Assist with patient concerns, tracking status of orders and communication with management.
• Maintain brand standards in-store and support lab tasks like lens edging and repairs.

Connaissances

Customer service

Communication skills

Multitasking

Team collaboration

Formation

Associate degree or higher

Description du poste

Stanton Optical is seeking a dedicated team member to greet customers, identify needs, and guide them through promotional products and services. You will bridge retail and clinical services, assist with tests, and help manage patient information and orders with care and accuracy.

The role emphasizes strong communication, active listening, and a collaborative attitude to ensure exceptional patient experiences and smooth daily operations in a fast-paced optical retail environment.