Eyewear Concierge & Clinical Liaison

Stanton Optical; North Bal Harbor (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Life insurance

Disability coverage

Free eyeglasses

Job summary

Stanton Optical in the United States is seeking a customer-focused team member to greet patients and customers, identify needs, and help deliver an outstanding in-store experience, while promoting available products and services.

You will collaborate with retail and clinical teams, schedule appointments, perform basic tests, and ensure orders are processed accurately and on time. The role offers competitive benefits and opportunities for professional growth.

Qualifications

• Associate degree or advanced certification beyond high school, or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, empathy, and problem-solving to address patient concerns.

Responsibilities

• Greet patients and customers, identify needs, and ensure an easy and memorable in-store experience.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, collect history, and perform basic pre-tests and exams.
• Assist management with issue resolution and keep stakeholders informed on job status.
• Ensure brand standards and accurate, timely order fulfillment.

Skills

Customer service

Communication skills

Team collaboration

Education

Associate degree or higher

Job description

Stanton Optical in the United States is seeking a customer-focused team member to greet patients and customers, identify needs, and help deliver an outstanding in-store experience, while promoting available products and services.

You will collaborate with retail and clinical teams, schedule appointments, perform basic tests, and ensure orders are processed accurately and on time. The role offers competitive benefits and opportunities for professional growth.