Patient Concierge & Optical Lab Liaison

Now Optics; Greer (SC); Presencial; USD 29.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

2 free eyeglasses per year

Friends and Family discounts

Sales commission opportunities

Descripción de la vacante

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate sales and ensure a seamless connection between our clinical services and retail teams. You will deliver outstanding customer service, explain eyewear options, and help patients navigate the store experience with empathy and professionalism.

In this role you’ll perform pre-tests and assist during examinations, support appointment scheduling, and uphold brand standards while contributing to a fast, friendly shopping

Formación

• Associate degree or higher certification beyond HS diploma or currently enrolled.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Able to communicate effectively with a diverse group of people.
• Demonstrates active listening, empathy, and problem solving.

Responsabilidades

• Greet patients and customers, identify needs, and promote available products and services.
• Foster a strong partnership between retail and professional services.
• Schedule appointments and enter patient history; perform pre-tests and basic exams.
• Assist management with complaint resolution and keep patients informed on status.
• Maintain brand standards and perform housekeeping duties as needed.
• Assemble lenses, edge stock lenses, and ensure on-time delivery of eyewear.
• Monitor lab area, report equipment issues and order inaccuracies.
• Track delivery times to ensure 100% compliance with promises.
• Carry out additional duties as assigned.

Conocimientos

Customer service

Sales

Communication

Active listening

Educación

Associate degree or higher certification

Descripción del empleo

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate sales and ensure a seamless connection between our clinical services and retail teams. You will deliver outstanding customer service, explain eyewear options, and help patients navigate the store experience with empathy and professionalism.

In this role you’ll perform pre-tests and assist during examinations, support appointment scheduling, and uphold brand standards while contributing to a fast, friendly shopping