Seasonal Concierge Team Lead — Epic Ascent

Vail Resorts, Inc.; Ohio; Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k)

Employee assistance program

Training and development

Job summary

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to provide frontline leadership for the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations and guest service execution.

You will work closely with the Ski & Snowboard School and other resort groups to ensure seamless experiences for private lessons, specialty products, and premium resort offerings. Responsibilities include coaching staff, coordinating private experiences, managing staffing and scheduling,

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services leadership

Coaching and development

Communication

Problem solving

Organization

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to provide frontline leadership for the Epic Ascent Concierge team and support the Epic Ascent Manager with daily operations and guest service execution.

You will work closely with the Ski & Snowboard School and other resort groups to ensure seamless experiences for private lessons, specialty products, and premium resort offerings. Responsibilities include coaching staff, coordinating private experiences, managing staffing and scheduling,