Seasonal Epic Ascent Concierge Lead

Vail Resorts, Inc.; Wisconsin; On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts

401(k) Plan

Employee Assistance Program

Excellent training

Professional development

Health Insurance for eligible seasonal

Job summary

Vail Resorts, Inc. seeks an Epic Ascent Supervisor to lead the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service execution.

This role ensures the delivery of exceptional guest experiences for Ski & Snowboard School private lessons, specialty products, and premium resort offerings through effective team support, operational coordination, and guest service execution.

Qualifications

• 2+ years in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, MS Office, and operational tech tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily Epic Ascent Concierge operations.
• Coach, train, and develop team members with ongoing feedback.
• Serve as escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Hospitality

Reservations

Concierge

Operations leadership

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts, Inc. seeks an Epic Ascent Supervisor to lead the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service execution.

This role ensures the delivery of exceptional guest experiences for Ski & Snowboard School private lessons, specialty products, and premium resort offerings through effective team support, operational coordination, and guest service execution.