Concierge Team Lead – Epic Ascent

Vail Resorts, Inc.; Nevada; À distance; USD 34 000 - 43 000; Plein temps

Avantages offerts par ce poste

Ski/Mountain Perks

Free lift tickets for friends & family

Free ski lessons

401(k) Retirement Plan

Training & development

Résumé du poste

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team and ensure top-tier guest experiences across Epic Ascent private lessons, specialty experiences, and premium resort offerings.

You will coordinate daily operations, mentor staff, and serve as a key escalation point for guests and instructors. Working closely with Ski & Snowboard School and Product Sales & Services, you’ll drive service excellence, workforce readiness, and consistent Epic Service execution while

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsabilités

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Connaissances

Guest services leadership

Team coaching

Communication

Organization

Problem-solving

Reservation systems

MS Office

Outils

Reservation systems

MS Office

Operational tech tools

Description du poste

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team and ensure top-tier guest experiences across Epic Ascent private lessons, specialty experiences, and premium resort offerings.

You will coordinate daily operations, mentor staff, and serve as a key escalation point for guests and instructors. Working closely with Ski & Snowboard School and Product Sales & Services, you’ll drive service excellence, workforce readiness, and consistent Epic Service execution while