Seasonal Concierge Team Lead — Elevate Guest Experience

Vail Resorts, Inc.; Heber (UT); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k) plan

EAP

Training program

Health insurance

Job summary

Vail Resorts, Inc. seeks an Epic Ascent Supervisor to lead the Concierge team, driving exceptional guest experiences for private lessons, specialty experiences, and premium resort offerings. You will coordinate operations, coach staff, and ensure adherence to Epic Service standards.

You will collaborate with Ski & Snowboard School, Product Sales & Services, and other resort teams to maintain service excellence, workforce readiness, and efficient execution across shifts.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Leadership

Communication

Organization

Problem-solving

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts, Inc. seeks an Epic Ascent Supervisor to lead the Concierge team, driving exceptional guest experiences for private lessons, specialty experiences, and premium resort offerings. You will coordinate operations, coach staff, and ensure adherence to Epic Service standards.

You will collaborate with Ski & Snowboard School, Product Sales & Services, and other resort teams to maintain service excellence, workforce readiness, and efficient execution across shifts.