Seasonal District Manager: Multi-Store Leadership

Jackson Hewitt Tax Service Inc.; Batesville (IN); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Opportunity for advancement

Job summary

Jackson Hewitt Tax Service Inc. is seeking aSeasonal Assistant District Manager to lead multi-unit retail districts, oversee recruiting and team development, and ensure profitable operations across stores and kiosks.

The role entails managing performance, coordinating with HR, and driving client satisfaction throughout a busy seasonal cycle. The ADM will partner with the District Manager to maximize efficiency, revenue, and brand presence, while ensuring compliance with standards and processes

Qualifications

• Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred but not required.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Proficiency with Word, Excel, and other office software; familiarity with time-tracking tools.
• Knowledge in accounting or tax preparation software is preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Management experience

Leadership

Tax knowledge

Communication skills

Availability

Resilience

Driver's license

Office software

Education

Associate degree or equivalent

Tools

Word

Excel

Time-tracking software

Accounting software

Job description

Jackson Hewitt Tax Service Inc. is seeking aSeasonal Assistant District Manager to lead multi-unit retail districts, oversee recruiting and team development, and ensure profitable operations across stores and kiosks.

The role entails managing performance, coordinating with HR, and driving client satisfaction throughout a busy seasonal cycle. The ADM will partner with the District Manager to maximize efficiency, revenue, and brand presence, while ensuring compliance with standards and processes