Seasonal Customer Service Pro — Own Interactions & Resolve

Nordstrom Inc; Glendale (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. is seeking a customer-focused associate to deliver friendly service and resolve returns while supporting order pickup and accurate transactions. You will mentor new hires on the register and promote a positive, team-oriented environment.

Flexibility to work evenings and weekends, with emphasis on privacy and customer trust, while contributing to the loyalty program and overall store experience.

Qualifications

• Previous retail customer service experience preferred.
• Ability to operate POS systems accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver friendly service by understanding customer needs and owning interactions.
• Resolve returns and exchanges with empathy and solutions-focused mindset.
• Support order pickup inquiries and process transactions accurately.
• Mentor new employees on the register and store systems.

Skills

Customer service

POS systems

Communication

Training new hires

Multitasking

Tools

MS Windows

iOS

Android

Job description

Nordstrom Inc. is seeking a customer-focused associate to deliver friendly service and resolve returns while supporting order pickup and accurate transactions. You will mentor new hires on the register and promote a positive, team-oriented environment.

Flexibility to work evenings and weekends, with emphasis on privacy and customer trust, while contributing to the loyalty program and overall store experience.