Retail Customer Experience Pro (POS & Training)

Nordstrom; Columbus (OH); Presencial; USD 23 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Vision/Dental

Retirement plan

Paid time off

Life Insurance

Merchandise Discount

EAP Resources

Resumo da oferta

Nordstrom is seeking a Customer Service Associate to provide friendly service, resolve returns, support order pickup, and assist on the register. You will mentor new employees and help maintain a positive, secure shopping environment.

Hours vary, including evenings and weekends. You will engage with customers across multiple devices and store systems to ensure accuracy and efficiency in transactions and operations.

Qualificações

• Experience delivering friendly service and resolving issues in a retail setting.
• Ability to train new hires on POS/register procedures.
• Strong communication and interpersonal skills for teamwork and customer satisfaction.

Responsabilidades

• Deliver friendly, helpful service and own customer interactions from start to finish.
• Troubleshoot customer concerns with empathy and sound judgment.
• Process transactions accurately using POS systems and store tools.
• Build relationships with teammates and contribute to a positive environment.
• Protect customer information through education and compliance.

Conhecimentos

Customer service

Relationship building

Multiplatform tech

POS training

Effective communication

Task prioritization

Ferramentas

POS systems

Descrição da oferta de emprego

Nordstrom is seeking a Customer Service Associate to provide friendly service, resolve returns, support order pickup, and assist on the register. You will mentor new employees and help maintain a positive, secure shopping environment.

Hours vary, including evenings and weekends. You will engage with customers across multiple devices and store systems to ensure accuracy and efficiency in transactions and operations.