Customer Experience & POS Specialist

Nordstrom, Inc.; North Carolina; Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical/Vision/Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Résumé du poste

Nordstrom, Inc. in United States seeks a customer service associate to connect with customers, resolve returns, support order pickup, and process transactions accurately. You will mentor new employees on the register and build trust with customers and teammates.

Hours vary including evenings and weekends. This role emphasizes ownership, compliance, and contributing to a positive, team-focused environment while promoting Nordstrom Loyalty.

Qualifications

• Excellent customer service and relationship-building abilities.
• Able to train others on POS/register processes.
• Strong communication and multitasking in a fast-paced environment.

Responsabilités

• Deliver friendly service by understanding customer needs and ending interactions successfully.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Process transactions accurately using POS and store systems.
• Build relationships with teammates and maintain a positive team environment.
• Promote Nordstrom Loyalty and new tools to improve customer and employee experience.

Connaissances

Customer relationship skills

Multiplatform device proficiency

Effective communication

POS training capability

Time management

Ownership and accountability

Outils

POS systems

MS Windows

iOS

Android

Description du poste

Nordstrom, Inc. in United States seeks a customer service associate to connect with customers, resolve returns, support order pickup, and process transactions accurately. You will mentor new employees on the register and build trust with customers and teammates.

Hours vary including evenings and weekends. This role emphasizes ownership, compliance, and contributing to a positive, team-focused environment while promoting Nordstrom Loyalty.