Customer Experience Pro — POS, Returns & Training

Nordstrom, Inc.; Towson (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Medical/Dental/Vision

Paid Time Off

Job summary

Nordstrom, Inc. in Towson, MD is seeking a customer service oriented associate to engage customers, resolve returns, support order pickup, and ensure accurate transactions on the sales floor.

You will also mentor new hires on the register, promote Nordstrom Loyalty, and help implement new tools and services to improve the customer and employee experience. Flexible hours include evenings and weekends.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

Skills

Customer relationships

Multi‑platform OS

Clear communication

POS training

Task prioritization

Ownership

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Towson, MD is seeking a customer service oriented associate to engage customers, resolve returns, support order pickup, and ensure accurate transactions on the sales floor.

You will also mentor new hires on the register, promote Nordstrom Loyalty, and help implement new tools and services to improve the customer and employee experience. Flexible hours include evenings and weekends.