Customer Experience Pro — POS & Loyalty Champion

Nordstrom, Inc.; Green Hills (TN); Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical/Vision/Dental

Retirement

PTO

Life Insurance

Merchandise Discount

Zusammenfassung

Nordstrom, Inc. is hiring a customer-focused associate to deliver seamless service, handle returns, and support order pickup on the sales floor.

You will process transactions accurately using POS systems, mentor new hires on register usage, and help maintain a welcoming, team-driven environment across shifts including evenings and weekends. You will uphold customer data privacy and promote Nordstrom Loyalty initiatives and new tools to enhance experiences for customers and employees.

Qualifikationen

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Aufgaben

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

Kenntnisse

Customer relationship building

Multiplatform proficiency (Windows, iO

Communication

POS/register training

Task prioritization

Ownership & accountability

Tools

POS systems

Jobbeschreibung

Nordstrom, Inc. is hiring a customer-focused associate to deliver seamless service, handle returns, and support order pickup on the sales floor.

You will process transactions accurately using POS systems, mentor new hires on register usage, and help maintain a welcoming, team-driven environment across shifts including evenings and weekends. You will uphold customer data privacy and promote Nordstrom Loyalty initiatives and new tools to enhance experiences for customers and employees.