Seasonal Customer Service Representative

Brobston Group; Spokane (WA); On-site; USD 21,000 - 25,000; Full time

Job summary

Brobston Group seeks a friendly, solutions-focused retail associate to provide exceptional customer service in our Spokane store. You will assist customers with returns, exchanges, pickup inquiries, and transactions, building trust with shoppers and teammates.

Responsibilities include resolving concerns with empathy, accurately processing sales using store systems, supporting inventory accuracy, and promoting loyalty programs.

Qualifications

• Excellent customer service and communication skills.
• Experience using point-of-sale systems.
• Ability to lift up to 25 pounds.

Responsibilities

• Understand customer needs and manage service interactions, returns, exchanges, and order pickup inquiries from start to finish.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using point-of-sale and store systems.
• Support inventory accuracy, protect customer information, and promote loyalty programs and customer experience tools.
• Build strong teammate relationships and train new employees on register and point-of-sale processes.

Skills

Customer service

Communication

Interpersonal skills

POS systems

Tools

POS systems

Job description

Summary

Provide friendly, solutions-focused service and support a positive customer experience in a retail store. Help customers with returns, exchanges, pickup inquiries, transactions, and Nordstrom services while building trust with customers and teammates.

Responsibilities

• Understand customer needs and manage service interactions, returns, exchanges, and order pickup inquiries from start to finish.
• Resolve customer concerns with empathy and sound judgment.
• Process transactions and ticketing accurately using point-of-sale and store systems.
• Support inventory accuracy, protect customer information, and promote loyalty programs and customer experience tools.
• Build strong teammate relationships and train new employees on register and point-of-sale processes.

Requirements

• Strong relationship-building, communication, and interpersonal skills.
• Proficiency with multiple operating systems, including MS Windows, iOS, and Android.
• Ability to prioritize tasks, take ownership, and follow through in a fast-paced environment.
• Ability to move continuously during shifts, handle merchandise, and lift items weighing up to 25 pounds occasionally.
• Availability for varying hours, including evenings and weekends.