Seasonal Customer Service & Fulfillment Associate

Macy's; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

401(k) plan

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience across all At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups. The role emphasizes customer-first service and teamwork in a fast-paced retail setting.

You will assist customers, maintain a clean and inviting space, and support loyalty program benefits while adapting to flexible shifts, including nights, weekends, and holidays.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to communicate clearly with customers and co-workers.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Assist customers with BOPS, returns, and order pickups.
• Provide a welcoming and organized shopping space for customers.
• Support loyalty programs and help customers understand benefits.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Tools

POS systems

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience across all At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups. The role emphasizes customer-first service and teamwork in a fast-paced retail setting.

You will assist customers, maintain a clean and inviting space, and support loyalty program benefits while adapting to flexible shifts, including nights, weekends, and holidays.