Seasonal At Your Service Associate - Customer-Centric Retail

Macy's; Greendale (WI); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across BOPS, returns, order pickups and related tasks. The role emphasizes customer-first service, accuracy, and a welcoming store environment.

Flexibility with shifts, including nights, weekends and holidays, is required. You will help maintain a clean, organized space and engage customers to build loyalty while meeting sales goals and supporting store operations.

Qualifications

• Prioritizes customer service and hospitality in a fast-paced retail setting.
• Flexibility to work days, evenings, weekends and holidays.
• Ability to use POS systems and process transactions accurately.

Responsibilities

• Assist customers with purchases, returns, and BOPS orders.
• Maintain a clean, organized, and welcoming selling floor and pickup area.
• Support store operations and achieve daily sales goals.
• Share loyalty benefits and promote Macy's programs to customers.
• Collaborate with team to ensure smooth checkout and curbside pickup.

Skills

Customer service excellence

Flexible availability

Multitasking

Communication skills

Problem solving

Tools

POS system

Cash register

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across BOPS, returns, order pickups and related tasks. The role emphasizes customer-first service, accuracy, and a welcoming store environment.

Flexibility with shifts, including nights, weekends and holidays, is required. You will help maintain a clean, organized space and engage customers to build loyalty while meeting sales goals and supporting store operations.