Seasonal Guest Experience Associate

Macy's; Whitehall (Lehigh County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll handle Buy Online Pickup In Store, returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

You’ll greet customers, assist with transactions, maintain a clean, inviting space, and promote loyalty benefits. Flexibility and teamwork are essential in a fast-paced environment.

Qualifications

• Flexible availability, including days, evenings, weekends and holidays
• Read and understand employment policies in English
• Communicate effectively with customers, co-workers and supervisors
• Make prompt, sound decisions to resolve customer needs
• Be comfortable communicating and collaborating with customers and colleagues
• Meet daily sales goal challenges
• Acquire new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people and sharing information

Responsibilities

• Greet customers with warmth and hospitality
• Assist customers with transactions and BOPS-related tasks
• Support returns, order pickups, and pickup-in-store processes
• Maintain organized, clean, and inviting shopping spaces
• Promote loyalty benefits and collect customer information for future engagement
• Collaborate with team to meet sales goals and deliver excellent service

Skills

Customer service

Multitasking

Attention to detail

Communication

Team collaboration

Problem solving

Flexibility

Tools

POS systems

Cash register

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll handle Buy Online Pickup In Store, returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

You’ll greet customers, assist with transactions, maintain a clean, inviting space, and promote loyalty benefits. Flexibility and teamwork are essential in a fast-paced environment.