Seasonal Customer Service and Fulfillment Associate

Macy's, Inc.; Maryland; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid holidays

Paid time off

Job summary

Macy’s is looking for an At Your Service Center Colleague to deliver a seamless shopping experience across BOPS, returns, and order pickups. You’ll handle transactions, assist customers, and keep areas clean and inviting, while supporting team goals and loyalty benefits.

You’ll thrive in a fast-paced environment with varied shifts, including nights and weekends, and contribute to a welcoming store atmosphere for every guest.

Qualifications

• Customer service mindset and ability to resolve issues.
• Strong communication with customers, co-workers and supervisors.
• Ability to meet daily sales goals and work collaboratively.

Responsibilities

• Support all At Your Service activities, including BOPS, returns, and order pickups.
• Assist customers in total store fulfillment and processing transactions.
• Keep pickup and return areas organized for a friction-free experience.
• Promote Loyalty program benefits and end interactions with a thank-you.

Skills

Customer service

Multitasking

Problem solving

Communication

Teamwork

Sales goals

Tools

POS systems

Cash register

Handheld devices

Job description

Macy’s is looking for an At Your Service Center Colleague to deliver a seamless shopping experience across BOPS, returns, and order pickups. You’ll handle transactions, assist customers, and keep areas clean and inviting, while supporting team goals and loyalty benefits.

You’ll thrive in a fast-paced environment with varied shifts, including nights and weekends, and contribute to a welcoming store atmosphere for every guest.