Seasonal Retail Associate - Guest Service & Fulfillment

Macy's; Santa Ana (CA); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Merchandise discounts

401(k) match

Paid time off

Résumé du poste

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in-store. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards and welcoming customers from entry to checkout.

Ideal candidates demonstrate flexibility across shifts, strong multitasking, and a customer-first attitude, with a focus on teamwork and meeting daily sales goals in a fast-paced retail environment.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Read and follow employment policies and safety rules in English.
• Strong customer-first mindset and able to resolve issues promptly.
• Able to stand and perform duties for long shifts.

Responsabilités

• Greet customers warmly, assist with total store fulfillment, and ensure a friction-free pickup experience.
• Proficient in transactions and use of necessary systems for sales, returns, and BOPS tasks.
• Maintain clean, organized At Your Service areas and merchandise displays.
• Promote Loyalty benefits and ensure customers leave with a positive impression.
• Support teamwork and adapt to changing priorities while achieving sales goals.

Connaissances

Customer service focus

Multitasking

Communication

Teamwork

Problem-solving

Attention to detail

Outils

POS Systems

Handheld devices

Description du poste

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience in-store. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards and welcoming customers from entry to checkout.

Ideal candidates demonstrate flexibility across shifts, strong multitasking, and a customer-first attitude, with a focus on teamwork and meeting daily sales goals in a fast-paced retail environment.