Customer Experience & POS Specialist

Brobston Group; King of Prussia (PA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Off

Merchandise Discount

Job summary

Nordstrom is seeking a customer-facing associate in the United States (PA) to deliver friendly service, assist with returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive store environment.

Responsibilities include resolving customer inquiries with empathy, managing POS systems, and promoting loyalty programs while ensuring privacy and security. Hours vary, including evenings and weekends.

Qualifications

• Excellent customer service and relationship-building skills.
• Experience using POS/register systems.
• Ability to train new hires on POS.

Responsibilities

• Provide friendly service and resolve returns.
• Support order pickup and processing transactions.
• Mentor new employees on register operations.
• Maintain inventory accuracy and assist customers.
• Protect customer privacy and follow security policies.

Skills

Customer service

Relationship building

Communication

Multitasking

Training others

Tools

POS systems

MS Windows

iOS & Android

Job description

Nordstrom is seeking a customer-facing associate in the United States (PA) to deliver friendly service, assist with returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and contribute to a positive store environment.

Responsibilities include resolving customer inquiries with empathy, managing POS systems, and promoting loyalty programs while ensuring privacy and security. Hours vary, including evenings and weekends.