Seasonal Customer Care Specialist | POS & Returns Expert

Nordstrom; Bellevue (WA); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement plan

Paid time off

Merchandise discount

Job summary

Nordstrom is seeking a customer-focused associate in Bellevue to deliver friendly service, handle returns, assist with order pickup, and process transactions accurately. You will mentor new hires and uphold security and privacy standards while promoting Nordstrom Loyalty and new tools.

Hours vary, including evenings and weekends. The role emphasizes relationship-building with customers and teammates, proficiency with Windows, iOS, and Android, and strong communication.

Qualifications

• Provide friendly service and resolve returns, support order pickup, and process transactions accurately.
• Train new hires on register operations and POS usage.
• Communicate effectively to build trust with customers and teammates.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information.

Skills

Customer service

Relationship building

Communication

POS training

Task prioritization

Ownership

Windows/iOS/Android proficiency

Tools

POS systems

Job description

Nordstrom is seeking a customer-focused associate in Bellevue to deliver friendly service, handle returns, assist with order pickup, and process transactions accurately. You will mentor new hires and uphold security and privacy standards while promoting Nordstrom Loyalty and new tools.

Hours vary, including evenings and weekends. The role emphasizes relationship-building with customers and teammates, proficiency with Windows, iOS, and Android, and strong communication.