Seasonal Customer Experience Specialist

Macy's; Bend (OR); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Eight paid holidays

Employee discounts

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience, supporting BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset, with shifts including nights, weekends, and holidays. You’ll help keep the shopping space inviting and contribute to loyalty benefits.

Qualifications

• Customer service experience in a fast-paced retail setting.
• Ability to multitask across multiple service areas.
• Strong communication with customers, coworkers and supervisors.

Responsibilities

• Greet customers and deliver genuine hospitality.
• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Keep the service and pickup areas clean, organized, and welcoming.
• Promote loyalty benefits and ensure a positive checkout experience.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Attention to detail

Cash handling

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience, supporting BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset, with shifts including nights, weekends, and holidays. You’ll help keep the shopping space inviting and contribute to loyalty benefits.