Seasonal Customer Service & BOPS Specialist

Macy's; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives program

Merit reviews

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across services like BOPS, returns, and order pickups. The role emphasizes customer-first hospitality, teamwork, and keeping the space inviting for every guest.

Flexibility with shifts, including nights, weekends, and holidays, is essential to meet store needs. You’ll help drive sales, learn promotions, and assist customers with loyalty benefits while maintaining a welcoming environment.

Qualifications

• Customer service experience preferred.
• Strong multitasking and problem-solving skills required.
• Ability to communicate clearly with customers and teammates.
• Experience handling cash and processing transactions.

Responsibilities

• Assist customers in all aspects of store fulfillment (BOPS, returns, order pickups).
• Maintain clean, organized At Your Service areas and assist with curbside pickup.
• Engage customers with genuine hospitality and build relationships.
• Support achievement of sales goals and promote loyalty benefits.

Skills

Customer service

Multitasking

Communication

Cash handling

Tools

Cash register systems

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across services like BOPS, returns, and order pickups. The role emphasizes customer-first hospitality, teamwork, and keeping the space inviting for every guest.

Flexibility with shifts, including nights, weekends, and holidays, is essential to meet store needs. You’ll help drive sales, learn promotions, and assist customers with loyalty benefits while maintaining a welcoming environment.