Seasonal Customer Care Specialist

DCC Propane, LLC; McDonough (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

DCC Propane, LLC, a division of DCC plc, is seeking an Inside Sales/Customer Service representative in McDonough, GA. The role focuses on delivering exemplary service, handling inquiries, processing transactions, and coordinating with the service team to meet customer needs.

You will upsell where appropriate, manage accounts, assist with light collections, and maintain accurate records. The position requires strong data entry, reliability, and the ability to work in a fast-paced environment

Qualifications

• High school diploma / GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Skills

Customer service

Communication skills

Phone skills

MS Office proficiency

Time management

Education

High school diploma / GED

Job description

DCC Propane, LLC, a division of DCC plc, is seeking an Inside Sales/Customer Service representative in McDonough, GA. The role focuses on delivering exemplary service, handling inquiries, processing transactions, and coordinating with the service team to meet customer needs.

You will upsell where appropriate, manage accounts, assist with light collections, and maintain accurate records. The position requires strong data entry, reliability, and the ability to work in a fast-paced environment