Customer Care & Inside Sales Specialist

DCC Propane, LLC; Arlington (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

DCC Propane, LLC is seeking an inside sales/customer service representative to provide exceptional service to customers both on the phone and in person. You will be the primary liaison between customers and the service team, handling orders, billing inquiries, and basic collections while maintaining accurate records.

Ideal candidates will have at least 3 years in an office setting, strong MS Office skills, and proven ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escalate customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.

Skills

Customer service

Phone skills

Time management

Communication

Team collaboration

Attention to detail

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking an inside sales/customer service representative to provide exceptional service to customers both on the phone and in person. You will be the primary liaison between customers and the service team, handling orders, billing inquiries, and basic collections while maintaining accurate records.

Ideal candidates will have at least 3 years in an office setting, strong MS Office skills, and proven ability to manage multiple tasks in a fast-paced environment.