Customer Care & Inside Sales Specialist

DCC Propane, LLC; Alamo (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

DCC Propane, LLC, a division of DCC plc, is hiring a Customer Service/Inside Sales Associate to provide exceptional support to customers, process orders, and coordinate with the service team to ensure timely responses.

You will handle phone and in-person inquiries, maintain accurate records in MS Office, assist with billing inquiries, and support inventory management while upholding safety and confidentiality standards across all interactions.

Qualifications

• High school diploma or GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escape customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.

Skills

Customer service

Phone skills

Time management

Data entry

Education

High school diploma or GED

Tools

MS Office

Job description

DCC Propane, LLC, a division of DCC plc, is hiring a Customer Service/Inside Sales Associate to provide exceptional support to customers, process orders, and coordinate with the service team to ensure timely responses.

You will handle phone and in-person inquiries, maintain accurate records in MS Office, assist with billing inquiries, and support inventory management while upholding safety and confidentiality standards across all interactions.