Customer Care & Inside Sales Specialist

DCC Propane, LLC; North Franklin (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401(k) with company match

Paid Time Off plus holidays

Job summary

DCC Propane, LLC, a division of DCC plc, is seeking an Inside Sales/Customer Service representative to furnish product and service information, upsell where appropriate, and serve as the liaison between customers and the service team.

You will handle orders, payments, documentation, and basic account maintenance, with local travel as required. The role requires a high school diploma and a minimum of 3 years in an office setting, plus strong data entry and MS Office skills.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Attend safety meetings and training as assigned.

Skills

Customer service

Communication

Phone skills

MS Office

Time management

Dependability

Following directions

Adaptability

Confidentiality

Education

High school diploma / GED

Job description

DCC Propane, LLC, a division of DCC plc, is seeking an Inside Sales/Customer Service representative to furnish product and service information, upsell where appropriate, and serve as the liaison between customers and the service team.

You will handle orders, payments, documentation, and basic account maintenance, with local travel as required. The role requires a high school diploma and a minimum of 3 years in an office setting, plus strong data entry and MS Office skills.