Seasonal Client Support & Experience Specialist

Jackson Hewitt Inc.; Jackson (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Performance bonus

Signing bonus

Flexible schedule

Opportunities for advancement

Training & development

Employee discounts

Free identity theft protection

Job summary

Jackson Hewitt in Jackson, Mississippi, is seeking a Seasonal Client Support Associate to be the friendly face for clients in our offices, delivering welcoming service and essential support. You will actively engage with clients, confirm appointments, and help keep the client journey smooth.

Join our team to grow with a company that offers flexible scheduling, opportunities for advancement, and robust training while supporting clients through busy seasons and tax-related needs.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and ensure exceptional experiences.
• Confirm appointments with clients and follow up with past and potential clients.
• Distribute marketing materials to visitors and clients.
• Keep clients engaged during wait times and provide essential support.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Job description

Jackson Hewitt in Jackson, Mississippi, is seeking a Seasonal Client Support Associate to be the friendly face for clients in our offices, delivering welcoming service and essential support. You will actively engage with clients, confirm appointments, and help keep the client journey smooth.

Join our team to grow with a company that offers flexible scheduling, opportunities for advancement, and robust training while supporting clients through busy seasons and tax-related needs.