Seasonal Client Experience Specialist

Jackson Hewitt; Southaven (MS); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Full-time and part-time positions

Flexible Schedule Options – Work that

Earned Wage Access

Free identity theft protection

401k with Company Match

Teladoc

Free tax preparation training

Referral bonus opportunities

Job summary

Jackson Hewitt in Southaven, MS is seeking a Seasonal Client Support Associate to greet clients and ensure a positive experience at our offices.

You'll engage with clients, confirm appointments, follow up with leads, distribute marketing materials, and help customers while they wait. No matter your background, we welcome you to join a friendly team and grow with opportunities for advancement.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times and ensure positive experiences.

Skills

Strong communication

Retail environment experience

Basic computer skills

Customer service experience

Willingness to learn

Job description

Jackson Hewitt in Southaven, MS is seeking a Seasonal Client Support Associate to greet clients and ensure a positive experience at our offices.

You'll engage with clients, confirm appointments, follow up with leads, distribute marketing materials, and help customers while they wait. No matter your background, we welcome you to join a friendly team and grow with opportunities for advancement.