Seasonal Client Experience Specialist

Jackson Hewitt; Waynesburg (Greene County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Earned Wage Access

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

Jackson Hewitt is hiring a Seasonal Client Support Associate to greet clients and provide friendly assistance in our offices. You will confirm appointments, follow up with clients, and help keep the client journey smooth during wait times. A strong focus on service and communication is essential.

In this role you will distribute marketing materials, support referrals, and participate in training to grow with the team. Flexible scheduling and opportunities for advancement are offered.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is a plus.
• Basic computer proficiency and ability to troubleshoot common issues.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly assistance.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and keep them engaged while they wait.
• Be the friendly face for clients visiting offices and support the client journey.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Troubleshooting

Customer service experience

Willingness to learn

Job description

Jackson Hewitt is hiring a Seasonal Client Support Associate to greet clients and provide friendly assistance in our offices. You will confirm appointments, follow up with clients, and help keep the client journey smooth during wait times. A strong focus on service and communication is essential.

In this role you will distribute marketing materials, support referrals, and participate in training to grow with the team. Flexible scheduling and opportunities for advancement are offered.