Seasonal Client Support & Experience Advocate

Jackson Hewitt; East Liverpool (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

401(k) matching

Competitive salary

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Advancement opportunities

Training & development

Teladoc

Identity theft protection

Corporate discount

Tax training reimbursement

Referral bonuses

Continuing tax education

Employee referral program

Medical benefits

Prescription coverage

401k match

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate to welcome clients in our offices and deliver outstanding service. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a positive, friendly atmosphere.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced setting with a customer-first mindset. Opportunities for advancement and training are available.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and teammates.
• Keep clients engaged during wait times and provide information as needed.

Skills

Interpersonal skills

Retail experience

Basic computer skills

Customer service/sales experience (a+)

Willingness to learn

Job description

Jackson Hewitt is seeking a Seasonal Client Support Associate to welcome clients in our offices and deliver outstanding service. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a positive, friendly atmosphere.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced setting with a customer-first mindset. Opportunities for advancement and training are available.