Seasonal Client Experience Specialist

Jackson Hewitt Tax Service Inc.; Southaven (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Schedule

Work Lotto

Healthcare

Teladoc

Identity Theft Protection

Discount Program

Tax Training Reimbursement

Referral Bonuses

Continuing Tax Education

Advancement Opportunities

Employee Referral Program

401k with Match

Earned Wage Access

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Client Support Associate to be the friendly face for customers entering our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials while keeping clients engaged during wait times.

No matter your background, we welcome you to apply and grow with our team.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients to provide support.
• Confirm appointments and follow up with clients.
• Distribute marketing materials to visitors.
• Keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service

Job description

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Client Support Associate to be the friendly face for customers entering our offices, delivering exceptional client experiences and essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials while keeping clients engaged during wait times.

No matter your background, we welcome you to apply and grow with our team.