Seasonal Client Experience Specialist

Jackson Hewitt; Jackson (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet clients and deliver exceptional service at our Jackson, MS offices. You will help confirm appointments, follow up with clients, and assist with marketing materials while ensuring a positive client journey.

The role offers flexible scheduling and opportunities for advancement in a welcoming, customer-focused environment.

Qualifications

• Must have strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is a plus but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and act as the friendly face at the office.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients visiting the offices.
• Keep clients engaged during wait times and provide essential support.
• Support team with administrative tasks as needed.

Skills

Interpersonal skills

Retail experience

Computer proficiency

Customer service experience

Willingness to learn

Job description

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet clients and deliver exceptional service at our Jackson, MS offices. You will help confirm appointments, follow up with clients, and assist with marketing materials while ensuring a positive client journey.

The role offers flexible scheduling and opportunities for advancement in a welcoming, customer-focused environment.