Seasonal Client Services Specialist

H&R Block, Inc.; Gastonia (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, in Gastonia, NC is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership within a tax office.

You will work with tax professionals, handle check-ins, and ensure a professional, confidential client experience during tax season and beyond.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, in Gastonia, NC is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or leadership within a tax office.

You will work with tax professionals, handle check-ins, and ensure a professional, confidential client experience during tax season and beyond.