Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Fort Bragg (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations.

This in-person role offers a path into tax preparation or office leadership and requires evening/weekend availability during tax season. You will work with tax professionals and staff to ensure a smooth client experience, handle documents, and maintain confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Customer service

Education

HS Diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations.

This in-person role offers a path into tax preparation or office leadership and requires evening/weekend availability during tax season. You will work with tax professionals and staff to ensure a smooth client experience, handle documents, and maintain confidentiality.