Seasonal Client Service & Front Desk Associate

H&R Block, Inc.; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. in Charlotte, NC, is seeking a seasonal Client Service Professional / Receptionist. You will greet clients, answer calls, schedule appointments, and support daily office operations with a team of tax professionals.

This in-person role offers training and a potential path into tax preparation or office leadership. The position requires strong communication, multitasking, and organizational skills, with availability for tax-season evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

Education

High school diploma or GED

Job description

H&R Block, Inc. in Charlotte, NC, is seeking a seasonal Client Service Professional / Receptionist. You will greet clients, answer calls, schedule appointments, and support daily office operations with a team of tax professionals.

This in-person role offers training and a potential path into tax preparation or office leadership. The position requires strong communication, multitasking, and organizational skills, with availability for tax-season evenings and weekends.