Seasonal Client Experience Specialist (In-Person Reception)

H&R Block, Inc.; Harrisburg (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Winston-Salem, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle scheduling, and support a team of tax professionals.

This in-person role offers training and opportunities to move into tax preparation or office leadership, with evenings and weekend shifts during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Familiar with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Multitasking

Communication

Team collaboration

Office software

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Winston-Salem, NC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, handle scheduling, and support a team of tax professionals.

This in-person role offers training and opportunities to move into tax preparation or office leadership, with evenings and weekend shifts during tax season.