Seasonal Client Service Specialist – Reception & Scheduling

H&R Block, Inc.; Kannapolis (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Kannapolis, NC is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will match clients with tax professionals and ensure their needs are met across in-person, phone, or virtual interactions.

The role emphasizes organization, multitasking, and friendly service in a fast-paced franchise office environment; prior customer service and MS Office proficiency are preferred.

Qualifications

• Experience in a fast-paced, front-facing role.
• Customer service experience preferred.
• Ability to multi-task and stay organized.
• Comfort with computer use and basic software.

Responsibilities

• Greet clients in person and on the phone.
• Answer phones and schedule appointments.
• Match clients with the appropriate tax professional.
• Assist clients to ensure needs are met in person, phone, or virtual.
• Maintain office cleanliness and organization.

Skills

Customer service excellence

Multi-tasking

Phone etiquette

Organizational skills

MS Office proficiency

Interpersonal communication

Education

High school diploma or equivalent

Job description

H&R Block, Inc. in Kannapolis, NC is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and schedule appointments. You will match clients with tax professionals and ensure their needs are met across in-person, phone, or virtual interactions.

The role emphasizes organization, multitasking, and friendly service in a fast-paced franchise office environment; prior customer service and MS Office proficiency are preferred.