Seasonal Client Services Specialist

H&R Block, Inc.; Lucedale (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional, delivering a friendly, high-quality service experience.

This role requires the ability to multi-task in a fast-paced environment, schedule appointments, maintain office organization, and ensure client needs are met in person, over the phone, or virtually across multiple locations.

Qualifications

• Experience working in a fast-paced environment.
• Customer service background.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients as they would like to be scheduled.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Other duties as assigned.

Skills

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional, delivering a friendly, high-quality service experience.

This role requires the ability to multi-task in a fast-paced environment, schedule appointments, maintain office organization, and ensure client needs are met in person, over the phone, or virtually across multiple locations.