Seasonal Client Services Receptionist - Tax Office

H&R Block, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block in Washington, DC is seeking a seasonal Client Service Professional / Receptionist to be the friendly faces of our office. You will greet clients, manage check-ins, and schedule appointments with tax professionals in a collaborative team environment.

This in-person role emphasizes confidentiality, organization, and excellent client service, with evenings and weekends required during tax season. Training provided; potential for growth into tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with the team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain organized and clean office to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused

Multitasking

Interpersonal skills

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Washington, DC is seeking a seasonal Client Service Professional / Receptionist to be the friendly faces of our office. You will greet clients, manage check-ins, and schedule appointments with tax professionals in a collaborative team environment.

This in-person role emphasizes confidentiality, organization, and excellent client service, with evenings and weekends required during tax season. Training provided; potential for growth into tax prep or office leadership.