Seasonal Client Experience Associate (Reception)

H&R Block, Inc.; Washington; Presencial; USD 24.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in our Washington office.

This in-person role involves scheduling, managing check-ins, and pairing clients with the right tax professional, with opportunities to grow into tax preparation or leadership as you gain experience. The ideal candidate demonstrates strong communication, multitasking, and confidentiality with client information.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Educación

High school diploma / GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in our Washington office.

This in-person role involves scheduling, managing check-ins, and pairing clients with the right tax professional, with opportunities to grow into tax preparation or leadership as you gain experience. The ideal candidate demonstrates strong communication, multitasking, and confidentiality with client information.