Seasonal Client Service Specialist / Receptionist

H&R Block; Yelm (WA); On-site; USD 25,000 - 28,000; Full time

Job summary

H&R Block in Washington is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match clients with the right tax professional.

You will schedule appointments, maintain a welcoming office, and support the team across in-person, phone, and virtual interactions. The role emphasizes fast-paced service, organization, and customer satisfaction.

Qualifications

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block in Washington is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and match clients with the right tax professional.

You will schedule appointments, maintain a welcoming office, and support the team across in-person, phone, and virtual interactions. The role emphasizes fast-paced service, organization, and customer satisfaction.