Seasonal Client Services Receptionist

H&R Block, Inc.; Merrill (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and direct them to the appropriate tax professional. The role focuses on delivering friendly, helpful service to build trust and ensure a smooth client experience.

You will answer calls, schedule appointments, assist clients in-person or virtually, and support day-to-day office operations while maintaining an inviting and professional environment.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask and manage priorities.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office software.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by the client.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Time management

Microsoft Office

Education

High school diploma

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and direct them to the appropriate tax professional. The role focuses on delivering friendly, helpful service to build trust and ensure a smooth client experience.

You will answer calls, schedule appointments, assist clients in-person or virtually, and support day-to-day office operations while maintaining an inviting and professional environment.