Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Frackville (PA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients and support tax professionals in a fast-paced office. In this role you will answer phones, schedule appointments, and help guide clients to the right tax expert, ensuring every interaction meets their needs both in person and virtually.

You will maintain a clean, organized workspace and contribute to a team that delivers friendly, efficient service during peak tax season and beyond.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during in-person, phone, or virtual interactions.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to warmly welcome clients and support tax professionals in a fast-paced office. In this role you will answer phones, schedule appointments, and help guide clients to the right tax expert, ensuring every interaction meets their needs both in person and virtually.

You will maintain a clean, organized workspace and contribute to a team that delivers friendly, efficient service during peak tax season and beyond.