Seasonal Client Service Concierge & Receptionist

H&R Block; Clio (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and help connect them with the right tax professional. The role focuses on delivering friendly, personalized service and ensuring client needs are met in person, by phone, or virtually.

The position supports a fast-paced office where multi-tasking, organization, and MS Office proficiency are valued. Flexible scheduling and multiple locations may be involved.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational and time management

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and help connect them with the right tax professional. The role focuses on delivering friendly, personalized service and ensuring client needs are met in person, by phone, or virtually.

The position supports a fast-paced office where multi-tasking, organization, and MS Office proficiency are valued. Flexible scheduling and multiple locations may be involved.